Microsoft Surface Laptop 2 13.5" 2K Touch i5-8350U Win11P

Open Box

Open Box Spotless device, exhibiting a brand new condition without any scratches, and including all original accessories. It comes with a 24-month warranty and provides 95% to 100% battery health.

Like New

Like New device, nearly pristine in appearance with minimal, barely visible micro marks or scratches that are difficult to discern from a standard viewing distance. It comes with a 12-month warranty and the phone's battery health may range from 85% to 100% of its original capacity.

Grade A

A-Grade device, presenting impeccable cosmetic condition with minimal wear and tear. It may exhibit slight scratches on the screen or housing. Backed by a 12-month warranty, the phone could retain anywhere between 80% to 90% of its original battery health.

Grade B

B-Grade device, showing noticeable wear and tear, which may include several marks or scratches on the screen, slight screen discoloration, or housing imperfections. Despite cosmetic flaws, these devices function perfectly and provide excellent value. They are backed by a 6-month warranty, and their battery health typically ranges from 80% to 85% of the original capacity.

Grade C

C-Grade device, displaying noticeable wear and tear, with significant scratching on the screen and visible dents around the edges. Face ID functionality might be disabled. However, these devices remain fully operational and represent excellent value for money. They are covered by a 6-month warranty and typically maintain 80% to 85% of their original battery health.

Brand New

This is a brand new, open box device in spotless condition with no scratches or signs of wear. It comes with all original accessories and includes a manufacturer warranty. The device offers 100% battery health and is backed by a 24-month warranty. Although the packaging may be open, the device remains in pristine, like-new condition.

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• We care about our customers and offer 14 Days free change of mind in case customer is not happy with the purchase.
• Devices are covered for warranty only, if its return in original purchase condition including all the accessories it came with. Original condition means, no physical damage, no water damage, no sign of misuse, all personal details must be removed, including, iCloud, Google account, Samsung account or any other.   
• We strongly encourage our customers to back up all the data before returning device. We will not be responsible for any loss of data during replacement.
• If devices were sent damaged or there were signs of misuse we will grant no refund and device will be sent back to customer.
• Change of mind return policy is only offered for ‘A grade’, ‘Like New Grade’, and ‘Open Box’ products. All B-Grade and C-Grade and 2 years older phones from release date are exempted from change of mind return.
• Refunds for purchases made through Latitude Pay, Zip Pay, Credit Card, and Paypal will be subject to a 5% restocking fee. For AfterPay refunds, a 10% restocking fee applies, Even in case change of mind. Full refunds are only applicable to cash purchases.
• We offer warranty for your purchased products. In case the product is deemed irreparable, we will replace your product within a reasonable time frame that’s is 15 business days. If we are unable to repair your product within a reasonable time frame, we will offer a Store credit or replacement only.
• All mobile phones come with a warranty unless stated otherwise, whereas for the battery since it is a wear and tear item we provide only 30 days warranty. Any physical damage or water damage or any 3rd party repair will not be covered under the warranty. If the device is not returned in the same condition as it was sold, the warranty may be void.