Warranty and Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused with the box, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com Please note that returns will need to be sent to the following address: 188E Barkly Street, St Kilda VIC 3182.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as Brand New sealed Box devices if the seal is broken also accessories if it's used and the packaging is open. Custom products (such as special orders or personalized items), We also do not accept returns for Grade B and Grade C devices and water-damaged phones. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period
You have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused with the box and all the accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at email@example.com
Devices are covered for warranty only, if its return in original purchase condition including all the accessories it came with. Original condition means, no physical damage, no water damage, no sign of misuse, all personal details must be removed, including, iCloud, Google account, Samsung account or any other.
We strongly encourage our customers to back up all the data before returning device. We will not be responsible for any loss of data during replacement.
If devices were sent damaged or there were signs of misuse we will grant no refund and device will be sent back to customer.
Change of mind return policy is only offered for ‘A grade’, ‘Like New Grade’, and ‘Open Box’ products. All B-Grade and C-Grade and 2 years older phones from release date are exempted from change of mind return.
Batteries are were and tear item and are unfortunately not covered in warranty however for customer peace of mind we offer 30 Days battery replacement warranty from date of purchase.
We offer warranty for your purchased products. In case the product is deemed irreparable, we will replace your product within a reasonable time frame that’s is 15 business days. If we are unable to repair your product within a reasonable time frame, we will offer a Store credit or replacement only.