Extended Warranty
Standard Warranty Coverage
At Roobotech, every device comes with peace of mind.
We provide a 12-month standard warranty on most devices, covering hardware malfunctions and technical faults that are the result of manufacturing defects or issues that develop over time under normal use.
Warranty coverage does not apply to any damage caused by the customer, including:
- Physical damage (cracks, dents, broken screens, etc.)
- Liquid damage
- Damage caused by misuse, drops, or unauthorised repairs
- Short-circuits caused by external factors
- Any battery-related performance or capacity issues (batteries are considered consumable parts)
You can extend your protection up to 36 months with our Extended Warranty options, available during checkout or in-store.
Extended Warranty Options
Looking for long-term protection?
Roobotech offers flexible extended warranty plans that ensure your device stays covered well beyond the first year.
24 Months Extended Warranty – $149.00 AUD
Covers eligible hardware and technical issues for 2 years.
36 Months Extended Warranty – $249.00 AUD
Enjoy 3 full years of hassle-free repairs and support.
All extended warranty plans include:
- Free repairs for eligible hardware or technical issues caused by manufacturing faults
- Priority customer support
- No labour or service fees during coverage
- Discounted battery replacement (battery not covered under warranty)
Device Grades & Warranty Details
We sell refurbished and open-box devices in the following grades. Here's what each one includes:
Open Box Spotless
- Looks and performs like brand new
- No scratches, no signs of use
- Includes all accessories
- 24-month warranty (standard)
- 95% – 100% battery health
Like New
- Excellent condition with barely visible micro-marks
- Practically new in feel and function
- 12-month warranty
- Battery health: 85% – 95%
A-Grade
- Great cosmetic condition with minor wear
- Might have light scratches on screen or housing
- 12-month warranty
- Battery health: 80% – 90%
B-Grade
- Noticeable wear such as marks, screen discoloration, or body scuffs
- 100% functional and budget-friendly
- 6-month warranty
- Battery health: 80% – 85%
C-Grade
- Heavy wear and tear – scratches, dents, cosmetic flaws
- Face ID may not work
- Still fully functional
- 6-month warranty
- Battery health: 80% – 85%
Pickup & Delivery
Pickup available at Roobotech St Kilda
Most orders ready within 2–4 business days
Questions?
Need help choosing the right device or warranty?
Contact us at info@roobotech.com.au or visit us in-store.